Galford Springs

Galford Springs, Lewdown, Okehampton, Devon, EX20 4PL United Kingdom

Galford Springs

Exclusive self-catering group holidays on a rural Devon farm

This privacy policy governs the collection, storage and use of personal information collected by Galford Springs. The information may be gathered via our main website at www.galfordsprings.com, telephone conversations, emails or through our normal business activities supporting the provision of our camping barn hire.

Specifically, this privacy policy provides you with details about the personal information we collect and hold about you, how we use your personal information, and your rights regarding the personal information we hold about you.

Please read this privacy policy carefully – by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety.

Overview

We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws.

Further details of how we do so is set out in each section of our privacy policy as follows:

Who we are

Galford Springs is a business in England, whose registered address is Galford Farm, Lewdown, Okehampton, Devon, EX20 4PL.

You can contact us by email via galfordsprings@gmail.com

The personal information we collect about you

If you are seeking to hire or obtain further details about the camping barn, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your stay and deliver your specific requirements.

How we store and use your personal information for our core business

We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs.

This storage and use of your personal information allows you to be contacted about both your current booking or enquiry, and also allows us to update you with offers, opportunities and developments which could be both interesting and beneficial in the future. We do not believe that this storage and use will unduly prejudice your rights or freedoms.

Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal information, and do not believe that this storage and use of your personal information will unduly prejudice your rights or freedoms.

How we might otherwise share your personal information and who we share it with

We will disclose information under the following circumstances:

Third-party service providers: When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:
- IT support service providers;
- Third-party service providers who track our customers' use of the sites and our services for us.

These companies are contracted to use your personal information only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

Compliance with laws and legal proceedings: If we are required to respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. If we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

Security

We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal information we process. This includes organisational security (passwords and access controls), physical security, and IT security. Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Data Retention

We retain information for the minimum reasonable time period to allow us to provide our services and will delete it after that time. The only exceptions are in cases where we need to keep limited personal information to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.

Should you require more detail about our retention timescales for a specific category of data or information please contact us at galfordsprings@gmail.com

Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at galfordsprings@gmail.com at any time. You have the right to request that we:

Provide access to any personal information we hold about you;
Update any of your personal information which is out of date or incorrect;
Delete any personal information which we are holding about you;
Restrict the way that we process your personal information;
Prevent the processing of your personal information for direct-marketing purposes;
Provide your personal information to a third-party provider of services;
Provide you with a copy of any personal information which we hold about you;
Consider any valid objections which you have to our use of your personal information.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

Third party sites

Our websites contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through our sites or services, and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Changes to this Privacy Policy

This privacy policy was last updated in January 2019.

Please check back regularly to keep informed of updates to this privacy policy.

Complaints, questions and suggestions

If you have any complaints, questions and suggestions about our sites or services, please contact us at galfordsprings@gmail.com